{"id":9,"date":"2026-03-31T13:27:48","date_gmt":"2026-03-31T06:27:48","guid":{"rendered":"http:\/\/artugo.shop\/?page_id=9"},"modified":"2026-03-31T13:27:48","modified_gmt":"2026-03-31T06:27:48","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/artugo.shop\/zh\/refund_returns\/","title":{"rendered":"\u9000\u6b3e\u548c\u9000\u8d27\u653f\u7b56"},"content":{"rendered":"<h1 data-section-id=\"13am5lw\" data-start=\"114\" data-end=\"142\"><span role=\"text\"><strong data-start=\"116\" data-end=\"142\">Return &amp; Refund Policy<\/strong><\/span><\/h1>\r\n<p data-start=\"144\" data-end=\"331\">We are committed to providing high-quality products and the best customer experience. However, if you encounter any issues with your order, our return and refund policy is outlined below:<\/p>\r\n<hr data-start=\"333\" data-end=\"336\" \/>\r\n<h2 data-section-id=\"tth19i\" data-start=\"338\" data-end=\"373\"><span role=\"text\"><strong data-start=\"341\" data-end=\"373\">1. General Return Conditions<\/strong><\/span><\/h2>\r\n<p data-start=\"374\" data-end=\"448\">Customers are eligible to request a return under the following conditions:<\/p>\r\n<ul data-start=\"450\" data-end=\"645\">\r\n<li data-section-id=\"7plsr3\" data-start=\"450\" data-end=\"496\">The product arrives <strong data-start=\"472\" data-end=\"496\">damaged or defective<\/strong><\/li>\r\n<li data-section-id=\"goxeh3\" data-start=\"497\" data-end=\"564\">The product received is <strong data-start=\"523\" data-end=\"564\">incorrect or does not match the order<\/strong><\/li>\r\n<li data-section-id=\"1g460my\" data-start=\"565\" data-end=\"645\">The product experiences <strong data-start=\"591\" data-end=\"645\">malfunction upon first use (Dead on Arrival \/ DOA)<\/strong><\/li>\r\n<\/ul>\r\n<p data-start=\"647\" data-end=\"762\">Return requests must be submitted within <strong data-start=\"688\" data-end=\"704\">2 x 24 hours<\/strong> after the product is received (based on delivery status).<\/p>\r\n<hr data-start=\"764\" data-end=\"767\" \/>\r\n<h2 data-section-id=\"1mjpzcv\" data-start=\"769\" data-end=\"798\"><span role=\"text\"><strong data-start=\"772\" data-end=\"798\">2. Return Requirements<\/strong><\/span><\/h2>\r\n<p data-start=\"799\" data-end=\"876\">To process your return request, the following requirements must be fulfilled:<\/p>\r\n<ul data-start=\"878\" data-end=\"1159\">\r\n<li data-section-id=\"1r1mm6t\" data-start=\"878\" data-end=\"945\">Provide a <strong data-start=\"890\" data-end=\"945\">full unboxing video (no cuts, from start to finish)<\/strong><\/li>\r\n<li data-section-id=\"1o9ocfp\" data-start=\"946\" data-end=\"1031\">Product must be in <strong data-start=\"967\" data-end=\"989\">complete condition<\/strong> (including box, accessories, and bonuses)<\/li>\r\n<li data-section-id=\"1ebk74c\" data-start=\"1032\" data-end=\"1109\">Product has not been misused or physically damaged due to improper handling<\/li>\r\n<li data-section-id=\"66b5n7\" data-start=\"1110\" data-end=\"1159\">Provide proof of purchase (invoice or order ID)<\/li>\r\n<\/ul>\r\n<p data-start=\"1161\" data-end=\"1226\"><strong data-start=\"1161\" data-end=\"1170\">Note:<\/strong> Claims without an unboxing video will not be processed.<\/p>\r\n<hr data-start=\"1228\" data-end=\"1231\" \/>\r\n<h2 data-section-id=\"12hr3w9\" data-start=\"1233\" data-end=\"1257\"><span role=\"text\"><strong data-start=\"1236\" data-end=\"1257\">3. Return Process<\/strong><\/span><\/h2>\r\n<ol data-start=\"1258\" data-end=\"1554\">\r\n<li data-section-id=\"ax4ld\" data-start=\"1258\" data-end=\"1318\">Contact our customer service team via WhatsApp or email<\/li>\r\n<li data-section-id=\"6c6c1j\" data-start=\"1319\" data-end=\"1427\">Submit the required evidence:\r\n<ul data-start=\"1355\" data-end=\"1427\">\r\n<li data-section-id=\"u8hupj\" data-start=\"1355\" data-end=\"1373\">Unboxing video<\/li>\r\n<li data-section-id=\"1ok08bg\" data-start=\"1377\" data-end=\"1395\">Product photos<\/li>\r\n<li data-section-id=\"1jab8h3\" data-start=\"1399\" data-end=\"1427\">Description of the issue<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li data-section-id=\"yshpw9\" data-start=\"1428\" data-end=\"1482\">Our team will verify within <strong data-start=\"1459\" data-end=\"1480\">1\u20133 business days<\/strong><\/li>\r\n<li data-section-id=\"1jypblt\" data-start=\"1483\" data-end=\"1554\">If approved, the customer will be instructed to return the product<\/li>\r\n<\/ol>\r\n<hr data-start=\"1556\" data-end=\"1559\" \/>\r\n<h2 data-section-id=\"1o5ydn0\" data-start=\"1561\" data-end=\"1591\"><span role=\"text\"><strong data-start=\"1564\" data-end=\"1591\">4. Return Shipping Cost<\/strong><\/span><\/h2>\r\n<ul data-start=\"1592\" data-end=\"1744\">\r\n<li data-section-id=\"199scbe\" data-start=\"1592\" data-end=\"1678\">If the issue is caused by our error \u2192 <strong data-start=\"1632\" data-end=\"1678\">Return shipping cost will be covered by us<\/strong><\/li>\r\n<li data-section-id=\"n72hdk\" data-start=\"1679\" data-end=\"1744\">If not \u2192 <strong data-start=\"1690\" data-end=\"1744\">Return shipping cost will be borne by the customer<\/strong><\/li>\r\n<\/ul>\r\n<hr data-start=\"1746\" data-end=\"1749\" \/>\r\n<h2 data-section-id=\"5nzots\" data-start=\"1751\" data-end=\"1774\"><span role=\"text\"><strong data-start=\"1754\" data-end=\"1774\">5. Refund Policy<\/strong><\/span><\/h2>\r\n<p data-start=\"1775\" data-end=\"1829\">Refunds will be issued under the following conditions:<\/p>\r\n<ul data-start=\"1831\" data-end=\"1965\">\r\n<li data-section-id=\"1q6awq3\" data-start=\"1831\" data-end=\"1871\">Replacement product is not available<\/li>\r\n<li data-section-id=\"1s2ml3a\" data-start=\"1872\" data-end=\"1907\">Incorrect item sent by our team<\/li>\r\n<li data-section-id=\"1guyk54\" data-start=\"1908\" data-end=\"1965\">Product is confirmed defective and cannot be replaced<\/li>\r\n<\/ul>\r\n<p data-start=\"1967\" data-end=\"1982\">Refund methods:<\/p>\r\n<ul data-start=\"1983\" data-end=\"2115\">\r\n<li data-section-id=\"u2e6ok\" data-start=\"1983\" data-end=\"2024\">Bank transfer or e-wallet (as agreed)<\/li>\r\n<li data-section-id=\"1i9pf7\" data-start=\"2025\" data-end=\"2115\">Processed within <strong data-start=\"2044\" data-end=\"2115\">3\u20137 business days after the returned item is received and inspected<\/strong><\/li>\r\n<\/ul>\r\n<hr data-start=\"2117\" data-end=\"2120\" \/>\r\n<h2 data-section-id=\"umkgrs\" data-start=\"2122\" data-end=\"2151\"><span role=\"text\"><strong data-start=\"2125\" data-end=\"2151\">6. Product Replacement<\/strong><\/span><\/h2>\r\n<p data-start=\"2152\" data-end=\"2197\">If stock is available, customers may receive:<\/p>\r\n<ul data-start=\"2199\" data-end=\"2292\">\r\n<li data-section-id=\"drzoik\" data-start=\"2199\" data-end=\"2240\">The same product as a replacement, or<\/li>\r\n<li data-section-id=\"1w3skpu\" data-start=\"2241\" data-end=\"2292\">An equivalent product based on mutual agreement<\/li>\r\n<\/ul>\r\n<hr data-start=\"2294\" data-end=\"2297\" \/>\r\n<h2 data-section-id=\"1u8sntk\" data-start=\"2299\" data-end=\"2329\"><span role=\"text\"><strong data-start=\"2302\" data-end=\"2329\">7. Non-Returnable Items<\/strong><\/span><\/h2>\r\n<p data-start=\"2330\" data-end=\"2378\">The following items are not eligible for return:<\/p>\r\n<ul data-start=\"2380\" data-end=\"2564\">\r\n<li data-section-id=\"oiu8pm\" data-start=\"2380\" data-end=\"2428\">Products damaged due to misuse or negligence<\/li>\r\n<li data-section-id=\"rlr9t8\" data-start=\"2429\" data-end=\"2467\">Products without an unboxing video<\/li>\r\n<li data-section-id=\"1fwuafi\" data-start=\"2468\" data-end=\"2508\">Products that have been heavily used<\/li>\r\n<li data-section-id=\"ifpc47\" data-start=\"2509\" data-end=\"2564\">Certain accessories (if stated as non-warranty items)<\/li>\r\n<\/ul>\r\n<hr data-start=\"2566\" data-end=\"2569\" \/>\r\n<h2 data-section-id=\"ki1e0c\" data-start=\"2571\" data-end=\"2597\"><span role=\"text\"><strong data-start=\"2574\" data-end=\"2597\">8. Product Warranty<\/strong><\/span><\/h2>\r\n<ul data-start=\"2598\" data-end=\"2839\">\r\n<li data-section-id=\"wr2nb9\" data-start=\"2598\" data-end=\"2702\">Selected electronic products are covered by <strong data-start=\"2644\" data-end=\"2700\">official warranty (as stated in product description)<\/strong><\/li>\r\n<li data-section-id=\"1j4vjxq\" data-start=\"2703\" data-end=\"2839\">Warranty does not cover damage caused by:\r\n<ul data-start=\"2749\" data-end=\"2839\">\r\n<li data-section-id=\"trgxvc\" data-start=\"2749\" data-end=\"2777\">Drops or physical impact<\/li>\r\n<li data-section-id=\"1ru84ng\" data-start=\"2780\" data-end=\"2818\">Water exposure (unless waterproof)<\/li>\r\n<li data-section-id=\"1yi6fc3\" data-start=\"2821\" data-end=\"2839\">Improper usage<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<hr data-start=\"2841\" data-end=\"2844\" \/>\r\n<h2 data-section-id=\"3yq7q1\" data-start=\"2846\" data-end=\"2872\"><span role=\"text\"><strong data-start=\"2849\" data-end=\"2872\">9. Customer Support<\/strong><\/span><\/h2>\r\n<p data-start=\"2873\" data-end=\"2915\">If you need assistance, please contact us:<\/p>\r\n<div class=\"elementor-element elementor-element-4e44da18 elementor-align-start elementor-widget__width-inherit elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"4e44da18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\r\n<ul class=\"elementor-icon-list-items\">\r\n<li class=\"elementor-icon-list-item\"><a href=\"https:\/\/api.whatsapp.com\/send?phone=6287784401818\"><span class=\"elementor-icon-list-text\">\u5ba2\u6237\u670d\u52a1\uff1a<br \/>+62 877 8440 1818<\/span><\/a><\/li>\r\n<li class=\"elementor-icon-list-item\"><a href=\"mailto:care@artugo.co.id\"><span class=\"elementor-icon-list-text\">care@artugo.co.id<\/span><\/a><\/li>\r\n<\/ul>\r\n<\/div>\r\n<hr data-start=\"3010\" data-end=\"3013\" \/>\r\n<h2 data-section-id=\"1yremwj\" data-start=\"3015\" data-end=\"3036\"><span role=\"text\"><strong data-start=\"3018\" data-end=\"3036\">Important Note<\/strong><\/span><\/h2>\r\n<p data-start=\"3037\" data-end=\"3144\">By making a purchase, customers are deemed to have read, understood, and agreed to all applicable policies.<\/p>","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy We are committed to providing high-quality products and the best customer experience. However, if you encounter [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/pages\/9","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/comments?post=9"}],"version-history":[{"count":1,"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/pages\/9\/revisions"}],"predecessor-version":[{"id":846,"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/pages\/9\/revisions\/846"}],"wp:attachment":[{"href":"https:\/\/artugo.shop\/zh\/wp-json\/wp\/v2\/media?parent=9"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}